Terms & Conditions
Commitment To Quality
The SINCERITY DRYCLEANERS LTD is committed to providing you the best online dry-cleaning experience. We offer quality dry-cleaning service at prices better than you will find at most local retail dry-cleaning stores. We have leading European and Japanese cleaning equipments and trained our people to ensure this quality of service. In addition, our Web site has been designed to make your dry-cleaning experience easy and reliable.
Our Satisfaction Guarantee
The SINCERITY DRYCLEANERS LTD unconditionally guarantees the quality of our dry-cleaning. If you are not completely satisfied with the quality of our cleaning, simply contact us within 2 days of your delivery, and we will re-clean your items free of charge. For more information see our Re-cleaning Policy.
Your Personal Information
In order to provide you with excellent products and services, The SINCERITY DRYCLEANERS LTD asks you for specific pieces of personal information when you register as a customer. SINCERITY DRYCLEANERS LTD will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Your
name, delivery address, telephone number, e-mail address, and special delivery instructions help us to deliver your order on time and to the correct location. A customer service representative will contact you if there are any questions we might have about your order. Your user name and password allows The SINCERITY DRYCLEANERS LTD to verify that you are a registered customer and will prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Online Surveys
From time to time, The SINCERITY DRYCLEANERS LTD may conduct surveys online that may ask you demographic information. Your participation is voluntary. We accumulate the responses to improve our services. Participant’s response are not linked to your personal information on the site.
How We Process Your Order
Once your order is received, the SINCERITY DRYCLEANERS LTD team will arrange one of our vans to pick-up your items from your place of residence or business .Your clothing goes through a four-step process that ensures professional cleaning.
1. First, items received are inspected for stains, material defects, and cleaning procedures as recommended by the manufacturer (certain items will be returned, see Dry Cleaning Authorization Policy).
2. Second, clothes are appropriately cleaned ,formed and pressed.
3. Third, clothes are inspected and the final touches applied.
4. Finally, they are sorted and packaged and loaded onto appropriate vans for delivery. A professional driver delivers your items to your place of business or residence.
SINCERITY DRYCLEANERS LTD Online contains links to sites run by third parties. Sincerity takes no responsibility for any content at such other sites, or any contracts you may enter into with any third party as a result of following such links. SINCERITY DRYCLEANERS LTD in no way makes any representations or warranties in respect of such sites or such third parties.
DAMAGED PROPERTY
The SINCERITY DRYCLEANERS LTD follows the highest standards and policies set forth by the Dry Cleaning and Laundry Institute. We exercise
the utmost care in cleaning and processing garments entrusted to us and use such processes, which in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials, which may result in tears or development of small holes in fabric, that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. We cannot guarantee that all stains will be removed during the cleaning process. Any damaged items must be reported and returned to The SINCERITY DRYCLEANERS LTD for inspection within 3 business days of the pick up date.
LOST ITEMS
Any lost items must be reported within 3 business days of the pick-up date. The SINCERITY DRYLCEANERS LTD makes its best reasonable effort to track every item that we process and will review all lost items claims on a case-by-case basis.
Although we try as hard as possible to track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, brooches, stings, laces, hoods or loose items on garments, etc.
Authorisation Policy
The great majority of garments and household articles clean very satisfactorily. Occasionally, however, The SINCERITY DRYCLEANERS LTD may recognize a potential problem and ask you to sign a release form before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colour fastness, the resistance of one component to the cleaning process, or a question of the age of or weakness of the fabric. The main purpose of the release form is to alert you to the possible problem. If you agree, the item will be processed with extreme care and returned to you in a usable condition. However, if damage does develop, The SINCERITY DRYCLEANERS LTD will not be held responsible since it has warned you of the risk and obtained your consent to proceed. The SINCERITY DRYCLEANERS LTD the need for a consent form, a Customer Care Representative will attempt to contact the customer for verification and authorization. If authorization for cleaning cannot be obtained in a timely manner, then The SINCERITY DRYCLEANERS LTD will deliver the item in question back to the customer. You may choose to re-submit them with a release form expressing your acknowledgment that The SINCERITY DRYCLEANERS LTD will clean them at customer’s own risk.
Delivery Policy
The SINCERITY DRYCLEANERS LTD is to make our delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices. Acceptance of Delivery – All pickups and deliveries are made only to a specific location within your company or residence. This location has been designated by you or your company as a pickup and drop-off point for The SINCERITY DRYCLEANERS LTD. Late Delivery – If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be delivered immediately the following day. Right to Refuse Service – The SINCERITY DRYCLEANERS LTD reserves the right to refuse service to any customer.
Re-Cleaning Policy
Within two (2) days after delivery, you may return any dry-cleaned items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge. To request re-cleaning, please email or call us and explain the problem. A Customer Service Representative will contact you shortly to arrange a suitable time to resubmit the items and your designated driver will pick-up the items on schedule.
Household Items Policy
The SINCERITY DRYCLEANERS LTD follows standards and policies. These policies are standard to all dry-cleaners including classical retail dry-cleaning stores.
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes that, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small hole in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics
Safe& Private Ordering
The SINCERITY DRYCLEANERS LTD respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
When you place orders with The SINCERITY DRYCLEANERS LTD, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.
Privacy Statement
The SINCERITY DRYCLEAERS LTD respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with SINCERITY DRYCLEANERS LTD, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.